Contact us
Want to get in touch with us?
Search our FAQs for helpful answers to common requests.
Ways to contact us:
- Chat with an agent by clicking the "Support" bubble in the lower right corner and then clicking "Live Chat". Available 7am to 11pm ET every day excluding major holidays
- Submit a Web Form Request
- Email info@horizontopmarket.com with your order number in the subject line
- Voicemail at (424) 278-8598 with your name, order number, and reason for your call. You will not receive a return call; we will contact you by email once we've researched your issue.
We make every effort to respond to your request by email within 24 hours.
**Pro Tip: For the fastest resolution, include your order number, photos of the product and the shipping label/packaging, a clear description of the reason for contacting us, and a complete request including the solution you are seeking.
